2. Account Eligibility

You must be at least 18 years old, and have the legal authority to bind the organization you represent. You represent that all information you provide is accurate and up-to-date.

3. Access to the Service

You are granted a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. We reserve the right to modify, suspend, or discontinue features at any time with or without notice.

4. Acceptable Use Policy

You agree to not use the Service for:

• Sending unauthorized or unsolicited messages (spam)
• Misrepresenting your identity or your business
• Accessing data without the required customer consent
• Circumventing platform API rate limits or Twilio's fair use policies
• Reverse engineering or modifying any part of the Service

5. Messaging and Consent Compliance

You are solely responsible for ensuring all messages sent via Matrucart comply with applicable laws, including but not limited to:

• Telephone Consumer Protection Act (TCPA)
• A2P 10DLC carrier registration requirements
• CAN-SPAM Act
• California Consumer Privacy Act (CCPA)
• General Data Protection Regulation (GDPR) where applicable

You must retain verifiable proof of SMS marketing consent for any customer you contact via the Service. Platforms like Shopify will typically provide this for you.

6. Fees, Billing, and Credits

Matrucart operates on a pre-paid credit system. SMS messages typically consume 1 or more credits depending on destination and carrier fees. Credits are non-transferable and expire according to your plan.

Your use of the Service may also involve third-party platform charges (e.g., Shopify billing), which are governed by their respective terms.

After a plan cancellation, credits must be used within 15 days. You can continue to send messages for 15 days. After this duration, the credits will expire, your balance will be re-adjusted to 0, and you must purchase a new plan to continue.

7. Termination

You may cancel your account at any time via your dashboard or by contacting support. We reserve the right to suspend or terminate your account for:

• Breach of these Terms
• Fraudulent or abusive activity
• Inactivity or platform misuse

8. Intellectual Property

All content, software, and branding associated with Matrucart are the property of Gomushi Technologes LLC. You may not copy, modify, or use Matrucart IP except as explicitly permitted.

9. Indemnification

You agree to indemnify, defend, and hold harmless Matrucart and its affiliates, directors, and employees from any claim or demand arising out of:

• Your violation of these Terms
• Your misuse of the Service
• Your breach of applicable laws or third-party rights

10. Limitation of Liability

To the maximum extent permitted by law, Matrucart shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of the Service.

11. Dispute Resolution and Arbitration

You agree to resolve any disputes through final and binding arbitration, administered by [e.g., AAA], rather than in court. Class actions are not permitted. This clause survives termination of your account.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles.